The Untold Story
How we make a meaningful difference in other ways
Helping those when they most need it - in big and small ways - move to the end
Disability Support works with marginalised groups in the community to reduce and remove barriers that negatively impact independent living.
Our Welfare Team provides free advice and support on benefits and attends tribunals with our clients; our Community Support Team helps clients find grants, deal with other forms and paperwork, complete HomeLink applications, find activities and support, and more.
We also offer and host a social group every Wednesday and a dementia group every other Friday. A social group is also hosted on Tuesdays in Sneinton.
We have therapy animals that provide support and comfort to many of our clients, and we take them on visits to friendship groups, care homes and schools.
However, much of the work we do is not measured but adds social value in many ways; below are some of the ways we have worked with and supported the community.
They are listed below under the following headings:
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Work in the Community – Outreach Work
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Working in partnership
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Client Feedback
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Helping those when they most need it - in big and small ways
Helping Those When They Most Need It - In Big and Small Ways
Distressed 90-Year-Old
20/09/24
Two staff members went to Bulwell to check on the welfare of a distressed lady who said she had no food/money and was going to walk into traffic. The situation was assessed, and care was provided.
Temporarily Rehomed a Dog
04/10/24
We received a call saying they had their neighbour’s dog (as the neighbour was in hospital) and they could no longer look after it – two staff members spent the whole afternoon arranging care for the dog. Adult Social Care initially said they were not responsible despite being told they were under the Duty of Care Act; care was arranged with the CEO’s neighbour and, after the weekend, with Grey Muzzle Canine Hospice Project in Mansfield. The CEO, Charlotte, then housed the dog for two nights, paid for kennels for two nights and picked the owner up from hospital as hospital transport had let her down. Once the lady was at home, we continued to support her, walking her dog and arranging/assisting with information on furniture clearance and dog walkers.
Helping a Returning Anxious Client
28/10/24
An anxious client returned to us after five years. The client felt she wasn’t getting the right support she needed elsewhere. Joe fetched Indie – our therapy dog; she was calmed massively.
Mortgage Advice for Yoga Group
01/11/24
Time and advice given over several sessions to a member of the seated yoga group who was struggling with a mortgage application.
Helping the Social Group
06/01/25
We helped a client with a food voucher who could not access the code on their phone, and we continue to support the group when they need it. They come to us for help and advice; for example, we helped a client in the group fill in travel insurance for their upcoming holiday.
Suicide Prevention
07/03/25
We helped a suicidal client over the phone with advice and support to prevent them from taking their life.
Homelessness Support
20/06/25
We helped a regular homeless visitor prepare for a job – glued his shoes, gave him clean clothing, bus fare, etc.
Child Care Services Support
21/08/25
We had a prearranged visit for a child with Children’s Care Services to share some time with the therapy animals.
Tenancy and Council Support
17/06/26
A former client called and wanted some help with her mum's change of tenancy as she had called the council, and the man she spoke to was “really unhelpful and rude and spoke over her.” Within half an hour of her call, she was sitting in our office with one of our Community Advisers getting help with the form she needed.
Therapy Animal Session
29/04/26
We had a therapy animal session with a patient from Highbury Vale at the Community Centre.
Animal Therapy
June 2026
We have held weekly therapy animal sessions for an autistic teenager. On July 2nd, it was a landmark day, the teenager showed clear and visible progression in engaging with animals and adults.